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Refund Policy

Effective Date: April 2025
Last updated while sipping lukewarm coffee and questioning existence.

 

1. Can I Get a Refund?

 

Maybe. Let’s break it down:

  • Consultations (Free)
    Congrats—you already paid the best price. If you want a refund on this, we’ll send you… a high five?

  • Smart Home Setups, Mounting, etc.
    If we haven’t started your job, you can cancel and get a full refund. If we’re halfway through and you ghost us, that’s on you, buddy. We’ll keep what we’ve earned (and maybe the screwdriver).

 

2. How to Request a Refund

  • Send an email to victor.itsystems@gmail.com

  • Include your name, service booked, and why you want a refund

  • Don’t be rude—we’re way more helpful when we’re not being yelled at

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3. Refund Processing Time

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We try to process refunds within 5–7 business days. Sometimes it’s faster, unless the bank decides to go on vacation.

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4. Things That Are Non-Refundable

  • Services we already completed

  • Anything that was custom work and already installed

  • Emotional damage because we told you your router placement was trash

  • The deep shame of tech setup regrets

 

5. High-End Products and Equipment

 

If your service includes the sale or installation of physical equipment—like smart cameras, premium mounts, or the occasional orbital satellite dish—we’ve got some fine print for that.

  • Once Installed = Yours Forever
    If it’s installed and working, it’s non-refundable. You break it, you bought it.

  • Unopened, Unused Equipment
    If it’s still in the box and hasn’t been touched by human hands (yours or ours), you have 14 days to return it for a refund.

  • Return Shipping
    You’re responsible for getting it back to us in one piece. Not 47 pieces. One.

  • Custom or Special Orders
    If we had to summon it from the depths of a supplier or build it with our own tears and tools, it’s non-refundable. Especially if it was made just for you.

 

Example: No Refunds On…

  • Security cameras that have already been mounted and stared into your soul

  • Custom mounts drilled into your wall

  • Tech components sourced specifically for your setup

  • Rocket boosters... for obvious reasons

 

6. We're Reasonable Humans

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If something went sideways and it’s our fault, we’ll own it. We want you to be happy—because happy customers tell friends, and angry ones leave reviews in all caps.

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Need Help?

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Drop us a line: victor.itsystems@gmail.com
Put “Refund Please” in the subject if you want us to read it faster than spam

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